Effective Date: 19/10/2024
At Masterwork, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services, including the Masterwork app, website, and other associated platforms.
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
1.1 Information You Provide to Us
- Account Information: When you sign up for Masterwork, we collect personal details like your name, email address, phone number, and other account-related information.
- User-Generated Content: Information such as tasks, comments, files, or any other data you provide while using Masterwork.
- Feedback and Support: If you contact our support team, we collect the information needed to resolve your issue.
1.2 Information We Collect Automatically
- Usage Data: We may automatically collect data about how you use Masterwork, such as activity logs, preferences, and session information.
- Device and Technical Information: We collect information about your device and network, including IP address, browser type, operating system, and mobile device identifiers.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to personalize your experience, remember your preferences, and analyze app and website traffic.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve the Service: We process your data to deliver core app functionality, such as managing tasks, teams, and project timelines.
- Personalization: To customize your experience by showing you content and features that are relevant to you.
- Communication: To send account-related notifications, updates, or respond to your inquiries.
- Security and Fraud Prevention: We use your data to keep your account secure and detect any suspicious or unauthorized activity.
- Legal Obligations: We may process your data to comply with legal obligations or to respond to lawful requests.
3. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your data under these circumstances:
- With Service Providers: We may share your data with trusted third-party vendors who help us operate and improve Masterwork (e.g., hosting services, analytics, customer support).
- For Legal Reasons: If required by law, we may disclose your information to authorities to comply with legal obligations or protect our rights.
- With Your Consent: We may share your information with third parties when you explicitly provide your consent.
4. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to safeguard your personal information. These measures are designed to protect your data from unauthorized access, disclosure, or destruction.
5. Data Retention
We retain your personal data only as long as it is necessary to fulfill the purposes outlined in this policy, or as required by law. If you delete your account, we will securely delete your personal information unless we are required to retain certain data for legal or compliance reasons.
6. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal data:
- Access and Correction: You can access and update your personal information directly in the app or by contacting us.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Deletion: You have the right to request the deletion of your personal data. You can delete your account through the app or by contacting our support team.
- Opt-Out of Marketing: You can unsubscribe from marketing communications at any time.
7. Data Transfers
If you are located outside the jurisdiction where Masterwork operates, please be aware that your information may be transferred to and processed in countries that may have different data protection laws. We ensure that appropriate safeguards are in place when transferring your data internationally.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other legal or regulatory reasons. We will notify you of any significant changes through the app or via email, and the revised policy will be effective from the date of the update.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Masterwork Support
[Email Address]
[Company Address]
[Phone Number]
Additional Notes:
- Transparency: This privacy policy follows best practices by clearly explaining how data is collected, used, and protected.
- User Rights: It ensures that users have control over their data, offering options for data deletion, access, and correction.
- Data Security and Retention: The policy emphasizes how data is safeguarded and how long it is kept, which is crucial for building trust with users.